Here is a selection of the questions that we get asked most frequently. If you can't find the answer to your question here, please call our customer service and support line or send us an email. We’ll be delighted to hear from you and do our best to help.

Who is Qubee?

We are a broadband internet service provider dedicated to providing a fast and reliable internet service to residential and business consumers across Pakistan. Qubee is currently available in Karachi, Lahore, Islamabad & Rawalpindi. Follow this link for more information about us.

Where can I find out more about Qubee?

We hope that all the information you need can be found on this website. If there’s anything you think we’ve forgotten, we’d love to hear from you. Please call our customer service and support line on 111 – 0 – QUBEE (78 233). We’re here 24/7. Alternatively you could come and see us. Click here to find your nearest Qubee store.

How can I get Qubee?

We’d love you to join us so we’ve tried to make the process as straightforward as possible. You’ll find a registration form if you click here. Completing this form will prompt a sales representative to get in touch who will take you through the rest of the registration process and ensure that your connection is installed as quickly as possible. Alternatively, you can call our customer service and support team who’ll be delighted to take you through the registration process or you can visit one of the Qubee stores.

Why should I switch to Qubee?

We’re passionate about looking after our customers: it’s at the centre of everything we do. We also believe that we offer the most reliable internet service in Pakistan today, with a range of tariffs to suit all of our customers. We’ll be more than happy to help you to choose the service that will suit you best.

Which services does Qubee offer?

Qubee offers a fast and reliable broadband internet service with tariffs available to suit everyone’s needs.

Is Qubee suitable for use at my business?

It most certainly is and we have some business-specific tariffs available. We’d be very pleased to offer advice about using Qubee in the workplace. Just call our customer service and support line for more information.

Is Qubee available in my area?

Qubee is currently available in Karachi, Lahore, Islamabad & Rawalpindi: you can check our coverage area here. We’re very sorry if our service doesn’t currently include your home or business, but please keep checking as the Qubee network is growing all the time. We also have plans to expand into other cities. If you’d like to register your interest for the Qubee service when it becomes available in your city, please leave your details here.

Is a Qubee connection more reliable than cable or dial-up?

We use WiMAX technology which means that you receive our internet service wirelessly. We don’t have to rely on infrastructure which could become old and corroded. This allows us to provide a faster, more reliable service.

What packages does Qubee offer?

Qubee has a range of packages for residential and businesses users. We hope there is something to suit every internet user. Click here to find out more about our tariffs or call us and we can help you decide.

What kinds of data speed can I expect?

This will depend on the service that you choose to subscribe to, but speeds of up to 1Mbps are available.

How do Qubee speeds compare to DSL, cable and dial-up?

We offer postpay services at a range of speeds with the fastest service at 1Mbps. We hope you’ll be happy to find that the speed you pay for is the speed you get. Click here for a demonstration of what each download speed really means.

Which operating systems and devices does Qubee support?

Qubee can be used with most computers and operating systems.

How do I access the internet with Qubee?

Once our engineer has installed your Qubee modem, you’ll be able to access the internet anytime simply by logging onto your computer as normal.

What can I do with 1GB?

1GB is a surprisingly large amount of data. You can stream around 19 hours of MP3 music or watch 7 hours of YouTube video or send 13,000 emails with small photo attachments.

What is WiMax?

WiMAX stands for Worldwide Inter-operability for Microwave Access. It’s a new way to receive broadband internet services and uses radio waves to deliver them to a subscriber. To use the service you must live within the radius of one of our base stations as shown on our coverage map.

What is VoIP?

Voice over Internet Protocol (VoIP) is the technology which allows you to make a phone call over the internet. You can use it to call other internet users or to call a normal phone number.

What do I need to bring with me to register for Qubee?

Please bring your NCID card. We’ll copy it and return it to you on the spot.

When do I receive my bill?

All Qubee billing is done on 1st of every month and is sent to the email address provided at the time of signup. A paper copy of your bill is also available. Please call Qubee customer services if you require this service.

When is the due date for payment of my bill?

All bill payments are due by the 10th of the month. In case of late payment, a surcharge is levied. Please pay your bills within the given period to enjoy uninterrupted service.

What methods of payment are accepted?

We're very happy to accept cash, cheques and credit cards at any Qubee store. You can also deposit your payment at any branch of Faysal Bank (www.faysalbank.com) on the Qubee deposit slips available in branch. Please do not forget to include your Qubee account number on the deposit slip.

What happens if I deplete my download volume?

The volume limit assigned to you is valid for 1 month. If you join for example on the 25th of the month, your assigned volume is on a pro-rated basis of the total volume available for the full month.

You will be sent an SMS alert upon reaching 80% of your allocated volume quota. If you deplete your download limit before the end of the month simply recharge your account by paying the additional out of bundle charges in cash, by cheque or by credit card at any Qubee store or at your nearest branch of Faysal Bank.

How long will it take to set up my connection?

Once you’ve signed up, we'll get an engineer to come out and install your equipment: typically this will be within 24 hours. Our engineer should take about an hour to set up the equipment and he won't leave until he's sure you are successfully connected.

Can I install the equipment myself?

We’re very happy to provide free installation by our own engineers.

Can I upgrade my package if I want more bandwidth?

Yes. Please contact our customer care line. Our agents will be happy to advise you.

Can I use my existing modem to access Qubee?

No, you will need a dedicated Qubee modem.

Can I connect more than one computer to the Qubee service?

Of course. The easiest way is to buy a Qubee CPE with Wi-Fi. You can then have all your household computers online with just one Qubee connection.

I want more bandwidth/speed. What should I do?

If you’re not already on our fastest speed, please call our customer service and support line to arrange an upgrade.

What if my computer is set up in one room but the wireless signal is stronger in another?

The simplest way is to buy a Wi-Fi enabled CPE which will enable you to receive the signal in one room and use it on a computer in another. If you need more help with this please contact our customer care and support line.

Does Qubee shape traffic based on protocol?

Qubee does not perform any traffic shaping or profiling.

What is Qubee’s policy on P2P (Peer to Peer)?

We require that all our subscribers behave within the law. Customers are also asked to respect the fair usage download limit as defined in our terms and conditions.

How secure is the connection?

WiMax is an inherently secure technology with encryption and authentication performed automatically. It’s still important that internet users make sure that their own computers have anti-virus software installed and that users only visit sites and download emails from trusted sources.

How do I manage my own account?

You can log in to your Qubee account using your Qubee username and password. If you have any problems with this please contact our customer care and support line

I am moving to a new home; can I take my Qubee connection with me?

Assuming there is coverage, your Qubee connection can be moved to your new home. Please click here to see if your new home is covered by our service. Don’t forget to tell Qubee customer services you’re moving because we may need to make some minor changes to the way your service is configured.

I am moving to a different city, what will happen to my connection?

Qubee is currently available in Karachi, Lahore, Islamabad & Rawalpindi. You can move your connection in between these cities. If you are leaving for any other city, please contact Qubee customer services to arrange the return of your CPE. We will be pleased to return your security deposit to you.